Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, items must be in new, unused, re-sellable condition, with all pieces included and in its original packaging. You’ll also need the receipt or proof of purchase.

When approved, a return will be issued a Return Merchandise Authorization (RMA) number, which must be clearly noted on the shipping waybill and packaging. Any incoming shipments without an RMA number will be refused. Items that are approved for return and sent back within 10 days of delivery will not be charged a restocking fee. After 10 days, accepted returns are subject to a fee consisting of 5% of the item cost. A $10 repackaging fee will be applied to any returns without acceptable packaging.

To start a return, contact us at Hello@AtlusAuto.com.

Returns will need to be sent to the following address or a different address if specificed:

Atlus Auto  
1340 Cobb Dr.  
Unit 1  
Eustis, FL 32736

If your return is accepted, we can send you a return shipping label (Customer may have return shipping fees deducted from refund if deemed appropriate) or you can supply your own, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at Hello@AtlusAuto.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, gases, coilovers, electronics, engine internals, turbochargers, superchargers, or turbocharger kits.

Please contact us at Hello@AtlusAuto.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at Hello@AtlusAuto.com.